Refund Policy

1. Introduction
At Coral Exports ("we," "our," or "us"), we are committed to providing high-quality products to our clients. We understand that situations may arise where returns or refunds are necessary. This Refund Policy outlines the conditions and procedures for returning goods and obtaining refunds.
2. Eligibility for Returns
Goods supplied by Coral Exports are eligible for return under the following conditions:
Defective or Damaged Products: If the products are found to be defective or damaged upon receipt.Incorrect Products: If the products delivered do not match the specifications or quantity stated in the purchase order.
3. Return Process
To initiate a return, clients must adhere to the following procedure:
Notification: Notify our customer service department in writing within [X] days of receiving the goods, providing details of the issue and supporting evidence (e.g., photographs).Authorization: Upon review, we will provide a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.Return Shipping: Clients are responsible for arranging the return shipment of the goods in their original packaging, including all accessories and documentation.
4. Inspection and Restocking
Once the returned goods are received, our quality control team will inspect them to verify the claim. If the return is approved, a restocking fee of [X]% may be applied, depending on the nature of the return.
5. Refund Process
Approved refunds will be processed as follows:
Method: Refunds will be issued through the original payment method or as a credit note, as agreed upon.Timeline: Refunds will be processed within [X] business days after approval.
6. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of Mind: Returns due to a change in the client's preferences.Improper Handling: Damage resulting from misuse, improper storage, or handling by the client.Late Notification: Failure to notify us of issues within the specified timeframe.
7. Governing Law
This Refund Policy is governed by the laws of India. Any disputes arising from this policy shall be resolved in accordance with Indian law.
8. Contact Information
For questions or assistance regarding this Refund Policy, please contact us at:
Coral Exports [Address] [Phone Number] [Email Address]
This template is for informational purposes only and does not constitute legal advice. Consult with a legal professional to tailor the Refund Policy to your specific business needs and to ensure compliance with all applicable laws and regulations.